1 reviews | Active since Jul 2016
SHAME ON YOU FNB LADYSMITH
TODAY I SPEND 1H43MIN STANDING IN THE QUEUE IN FNB LADYSMITH KZN. ONLY ONE TELLER WORKING AND NO BUSINESS TELLER AVAILABLE AT ALL AT THIS BRANCH. THE ONE TELLER WORKING WAS ALSO BUSY TRAINING SOMEONE. NOT COOL FNB LADYSMITH. HOW CAN I RUN A BUSINESS WHEN I SPEND SO MUCH TIME DOING BANKING. THIS IS THE SECOND TIME I AM COMPLAINING AND NOTHING HAS CHANGED. PLEASE DO NOT BOTHER HAVING THE BANK MANAGER CALLING ME TO TELL ME THAT I CAN DO MY BANKING AT THE MACHINES, WHEN I HAVE NOTES, COINS AND CHEQUES TO DEPOSIT. STEP UP YOUR SERVICE. ONE CUSTOMER EVEN WENT LOOKING FOR THE BANK MANAGER. AL IN VAIN. HE WAS NOWHERE TO BE FOUND. CUSTOMERS FIRST. AFTER ALL, WE ARE PAYING FOR THE SERVICE. THERE WAS NOT ONE HAPPY CUSTOMER IN THAT QUEUE.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
