SHAME ON FNB MOBILE / CONNECT

I am horrified by how bad the service is in response to problems on my FNB Connect contracts!! After years of banking with FNB and referring anyone who would listen, I took FOUR mobile contracts for my personal and business requirements. Being DISCONNECTED FOR A WEEK now, having made MULTIPLE FRUITLESS CALLS to the call centre who simply are incapable of and disinterested in service altogether, I HAVE ABOUT GIVEN UP ON GETTING ANY ASSISTANCE!! HOW are you so competent at providing a portal for us to sign up in minutes, slip debits off our accounts like clockwork, but completely ABSENT and USELESS when your customers cannot make use of the service we're paying for???? My business is starting to suffer and I am immensely inconvenienced, and all I get for lengthy calls and pleas for help at MY FURTHER EXPENSE is: an "escalation" that only God knows what to, broken promises of calls back from people without names and absolutely NO ASSISTANCE!!!! It's worse than dealing with our unaccountable government officials!!

What a complete disappointment you guys are! Reading meaningless ******* off call centre scripts when we have a problem - you have no appreciation for the function and importance of your product or service once we've committed and you've collected! Shame on you and all the *********** and ******** people you pay to provide a service to your customers!