Shambolic Service!!!

My Father started the process of applying for a Kulula Credit Card in December 2019. Documents were sent through as requested. On Wednesday the 27th of January my Dad got a call to say he needs to supply more pay slips but all other documents were in order. On the 30th of January he was told that he now needed to send certified KYC documents which he did. In the email he received it was said that after sending through the documents the card would be immediately activated. We followed up on the 4th, 6th and 11th of February and to date have still not received any feedback. Why on Earth would you offer a service to the public and not have the ability or the expertise or the decency to ensure that the process is communicated and completed within a reasonable amount of time. Three months and still no answer is just ridiculous!!!