1 reviews | Active since Sept 2014
Shallow, and dismissive Home Loans
<p>We ap**** for a home loan via a morgage originator only to be told taht FNB did not find value. The originator asked for second evaluation since we bank with FNB it seemed like the logical choice. They refused citing that the house needed a coat of paint both in and out, had a roof leak and the carpets/flooring needed attention. We are astounded. The house is well over R250,000 below market value. far mor that the issues they raise need addressing.. We know this because we have been looking in the same area for over two years. Not only that we have had 3 builders out to quote on some changes we want to make and they share none of FNB's concerns, strange since they would be the ones to want to fix that which needs doing. To confound the issue more two other banks have no value questions at all. I opened my first BOB T account back in 1984 or before. No RD cheques, no overdraghts. So a good track record and loyalty count for naught, let alone a courteous reply.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
