Shall I move my account to another bank?

My bank card expired at the end of July and I received SMSes and e-mails to collect a new one at my branch, Melrose Arch. Since I'm now based in Cape Town, I went to a branch near me which is Thibault Square and asked that my account be moved to them and my cards delivered to them. They gave me some forms to sign and I have never received any response from them, instead I still receive messages to go collect card in Melrose Arch. Last week I lodged a complaint with FNB and later received a call from a consultant in Melrose Arch. I asked her if my card cannot be couried to me and she told me that I cannot be done instead it will be delivered to Thibualt Square like I asked initially. A few minutes after talking to the consultant another consultant from Melrose Arch phoned me to tell me that they do not have an instruction to send the card to Thibault Square and I therefore need to go back to the bank and fill in yet another form with my request. Who has time for all this up and down!? I still have not card. I'm I ever going to receive one or shall I just move my account to another bank?