RS
Ranya S

1 reviews | Active since Jan 2017

08 Feb 2017, 12:47

Shady credit account dealings

<p>I was offered a credit card from an fnb branch when they told me I don't qualify for overdraft. I filled out documents and sent through my payslip. A guy called me twice and the last call to inform me everything is finalised and gave me a sermon on how it works what my limits are and interest rate and the works. I requested a courier as I have no time to go to a branch to collect it. I got an sms to say it's going to be delivered and another after. I activated the card, by then the account was already on the list on my online banking app. I then tried to transfer a small amount to my cheque account to say it has no funds. I called in and lo and behold. They said they can't see my card and that credit cards do not start wth my card number that I got. They told me there wasn't even a card ordered and the application was not approved. And then they asked for my payslip which was sent. What the helll is all this?</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 13:26
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)