SEVERELY LACKING BANK!! Would never recommend this poor Service to ANYONE!

I submitted an eft reversal form to FNB via email to *** well as *** on the 11th of August 2022. Reference number CAS-***-V4GN20

I have also emailed Tracey Tshabalala who was handling the matter and received no feedback!

To date I have not received a single response from FNB regarding the status of the reversal. I followed up on this numerous times and yet, no assistance!

I logged a complaint on the 12th of August with reference number *** and wasn't even contacted to assist.

I have logged a complaint with Complaint Reference Number AGAIN on the 28th of August and was advised that priority complaint ***NF was assigned to a resolution centre and still haven't received assistance. This is utterly disgusting service from FNB. This matter should have been resolved by now and I have been sent from pillar to post with NO consultant being competent enough to assist.

I called FNB this morning and was assisted by Emmaneul Mavila ReferenceRf***, who advised me that the reversal was successful and should have been in my account by now. She escalated this matter AGAIN and still NO ONE has gotten back to me about this!!

I would absolutely never recommend FNB to anyone. Their customer service is severely lacking and when the consultants are too lazy to assist customers they just advise them the matter ha sbeen escalated and it will take 7 days to receive feedback. After 7 days you call them again just for them to tell you the same story again