Severe mess around

So this all started when I was phone saying I was eligible to upgrade from a gold to platinum account. I WAS told on the phone I would go up an ebucks reward level. I said I would think about it.<br> Issue 1: I app**** online and was phone by a man who kept going on and on about upgrading to a plat credit card. I told him no, cheque, at which point he hung up on me.<br> Issue 2: So I finally get someone to phone me to upgrade my cheque account. Cool. Except wait, my interest rate on my savings pocket has pretty much disappeared. Why was I not told about this? Also my ebucks level does not seem to have changed.<br> Issue 3: The courier company smsed me a week to say they had my card. They only phoned to arrange delivery a week after that for the end of the week after that!<br> Issue 4: Im now told the ID and Proof of Residence is incorrect (Its not, but thanks) so my account will be frozen.<br> Issue 5: I see no option to just downgrade my account to how I had it. Online I have to apply for a new account. For a bank that prides itself on not have to deal with branches, your online system is broken.<br> So now tell me why I shouldn't change banks? Dishonesty and terrible service are a turn off!