Severe ************** against hearing disabled clients.

FNB refuses to deliver my credit card because I am deaf and do not answer my telephone. This is ************** of the severest form.

I live 200km from the nearest FNB branch and have made two trips (800km roudn trip) to collect my credit card or attempt to resolve the issue. On 10 November I spent two hours at the Bloemfontein Southgate branch and eventually was promised the courier would contact me by SMS and deliver the credit card within 2-3 days. This was confirmed by email from FNB.

On 25 November I was told the credit card is now in Johannesburg and cannot be delivered because I do not answer my telephone. FNB does not seem to understand that deaf people cannot talk on a telephone, but I can read. The response to my email is that I should call the telephone number supp****! Please read this again: I send an email to complain that I am being discriminated against because I am deaf, and the response is that I should phone them!