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PvdW
Philip van der Walt

1 reviews | Active since Mar 2009

14 Mar 2019, 00:05

Several attempts, no reply

I have logged a query on 20 February , was promised a response within 7 working days, but to date had no response.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2019, 10:15
Official
 Good Day, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team *** (option one)
PvdW
Philip van der Walt's update16 Mar 2019, 00:21
Reviewer Update
I was phoned by the hellopeter team and promised I will be phoned by someone at FNB to reply to my query.... Surprise surprise that didn’t happen....
PvdW
Philip van der Walt's update18 Mar 2019, 23:04
Reviewer Update
Another day has come and gone and no word from FNB...
PvdW
Philip van der Walt's update28 Mar 2019, 10:58
Reviewer Update
i was advised by FNB to visit a branch which I did. I've sent all the necessary documents through to Nomvula Nyembe at FNB Newcastle Mall branch on 19 March. To date i have had no response.
PvdW
Philip van der Walt's update02 Apr 2019, 22:59
Reviewer Update
Still waiting for a response from FNB...