Setup of Debit order on my credit card and poor service of call centre

<p>To whom it may concern:</p> <p> </p> <p>Hereby I want know who gave Abrham Elwyn the authority to load a debit order on my account and make the date of it the 26th of every month as that I am paying this every month via transfer to my credit card and the set up date on my internet banking is the 01st of each month</p> <p>I am only getting paid the second last working of the month</p> <p> I still want the authorization papers for this debit order that was set up by personnel of FNB.</p> <p> Then when you call the call centre a person is being set through to one division then to another. How can personnel in a call centre not help if it states on the sms that we must call them.</p> <p> </p> <p>Does FNB know anything about client service as that I was put on hold 7 times and then NO one can assist me the last person Noma just put down the phone in my hear. The first lady said I must phone</p> <p> ********** 935. So me as a client of FNB it means that *********** personnel is in the call centre.</p> <p>I was trying to get assistance from 12' o clock is it because it is over lunch or that it is a Friday that NO one can assist a client.</p> <p> </p> <p>I want this to be resolve within an hour not 24-48 hours sorry that is not my fault as client that personnel in FNB can't do they job.</p> <p> </p> <p> </p> <p>Regards</p> <p>Ms van Heerden</p> <p> </p>