Settlemet Agreement

I have been struggling to get through to FNBs legal department infact struggling to get through to anyone on at the customer care i tried ********** and ********** . I jave waisted hundreds rands of airtime and have given up trying to get through. Your service is appauling. This was one of the reasons why i switched banks. My main reason tho is i have a personal loan wigh fnb and decided to open a new cheque account. Due to me not working at the time the loan fell in arrears i am now back on my feet and would lime to make payment arrangements for this. I am scared that fnb will again deduct money as they please from my new cheque account which they have done on numerous occasions where i constantly had to fight with thwm for a refund. I would like to settle this loan and make a payment arrangement. Can i please get assistance. My account number. ********** 643161