EK
Emmanuel K

1 reviews | Active since May 2015

27 May 2015, 12:29

Settlement year 2011.

Hi Peter<br> <br> Please help me solve this issue. My parents own a house in Umlazi. They have been paying for a bond for the past years. My dad Is late and my mother retired, where she was working, therefore settled amount owing for the house with FNB. Now she want the title Deed, but FNB rep**** that they cannot find it. Its is very disturbing that a title deed can go missing, and FNB is taking their time to solve this issue. Details below<br> ST Kuluse and ML Kuluse<br> Account number FNB: ***<br> Ref No: ***<br> Registered at Ulundi Dee Office: 15/12/1989<br> Deed of Grant: G000019/89<br> Attorney: Du toit and Haveman and Krog<br> Settlement year Bond: 2011<br> Requested title Deed: 2012<br> Spoke to FNB: *** Kensani<br> Referred to Attorney Hopane received forms form the attorney as he was appointed by FNB for cancellation of session. Later a letter was then received stating that FNB lost my title of deed they will pay for it at the deeds office to replace it. All forms were signed and sent to Hopane attorney. Hopane said my house was not registered at the office in Pietermaritzburg. Later he said he tried to register but the office said the house belonged to eThekwini Municipality<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 May 2015, 13:01
Official
Hello kulusee,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 691526.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)