Settlement of loan account

To whom it may concern <br> I have settled my loan account with Fnb in last year on the 24 February 2014,a year later I receive notice that my account is still in arrears and has not been settled. I was reassured by Ansaaf that the matter would be resolved and week later this matter is still not resolved,I receive calls from Blake and Associates asking for proof of payment,this proof of payment was sent to their Durban branch now I receive calls from their Bloemfontein branch,how many times must I send this through and when will this matter be resolved,I have sent a request enquiring as to the progress to Ansaaf Norodien and no response as yet.