SW
Shelley W
1 reviews | Active since Jul 2012
03 Nov 2015, 07:29
Settlement Letters
I went to FNB Claremont yesterday morning, the branch didn't open on time with no communication to the people standing outside, I got in and settled a few of my accounts. I told the person helping me I require settlement letters, I was then directed to the Call Centre. I called in was transferred to 9 pple after 40mins of being pushed around only to say I must get it from my branch. I urgently require settlement letters for my accounts. Can someone please assist me
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Nov 2015, 08:44Hello The Watcher,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804477.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804477.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Nov 2015, 08:44
Official
Hello The Watcher,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804477.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 804477.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)