Settlement Letter not sent after waiting for almost 3 months
Kindly assist with my Settlement Letter and reverse accrued interest amount even after settling account with MBD Credit Provider. I've been waiting for almost 3 months for a Settlement letter that takes no more than 30 mins to draft on your automated system.
Kindly forward Settlement Letter on payment for Account payment and also requested account closure. Been in your couple of your branches with no success and tried contacting MBD also stating they waiting for your response for almost 3 months. Ridiculous!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Jun 2021, 07:00Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: (insert reference number).
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
FNB (First National Bank)'s reply04 Jun 2021, 07:00
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: (insert reference number).
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
's updateReviewer Update
04 Jun 2021, 15:07Thank you FNB my settlement letter has been received, but my Account still reflects the amount of interest charges that were supposed to be reversed.. On my Account
's update04 Jun 2021, 15:07
Reviewer Update
Thank you FNB my settlement letter has been received, but my Account still reflects the amount of interest charges that were supposed to be reversed.. On my Account