1 reviews | Active since Aug 2018
Settlement Letter Frustration!!!!!!
I have spent almost 4 hours trying to contact someone in FNB to provide settlement letters for my Personal Loan, Credit Card and Overdraft. When you owe them, they call you a million times a day but when you want to own up, get settlement letters and pay them, they cannot seem to help. I am being transferred everywhere and the calls keep on cutting. How hard is it to send me a letter confirming how much I owe and banking details to pay it to. I am trying but you don't care.
Good day Conrad,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF as issued for your complaint. I have referred the complaint to the relevant departments and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Conrad,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF as issued for your complaint. I have referred the complaint to the relevant departments and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)