Settlement Letter from Legal Department

Item: FNB (First National Bank)
Rating: 1
Author: Alec B

Settlement Letter from Legal Department: Multiple Attempts unsuccessfull

2 hours being transferred from pillar to post. No response, no feedback.

Given this number initially after being transferred *** then after a 20 minute hold call cuts. I call back on that number they give me *** Still transferred me and I came back through to Personal Loans. They transferred me again and once again I go through to Personal Loans. I called a few minutes ago again hoping for the best but the IVR says that i'm now calling out of business hours.

I'm done calling. Just email me the letter Or ill have to take matters into my own hands and go the way of the credit ombud as per the NCA.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

27 Sept 2019, 09:02

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply27 Sept 2019, 09:02

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***