Settlement Letter

I have been trying to get a settlement letter out of you guys for the past week. I have emailed [Email Removed] a request for a settlement letter on the1/02/2016 and I still have not received anything as yet. I again sent another email this morning, and to no prevail. I called your call centre and I was put on hold numerous times and then I was told that the query was never received!!! Which I find extremely strange as my husband sent an enquiry the exact same day and received his letter on the 4th of Feb. Now I am told that I have to wait an extra 3 days to get the damn letter out of you guys! This is honestly pathetic service as it is a real inconvenience! I can almost guarantee that you guys will only get back to me after 3 days concerning this query, which again proves pathetic service!<br> <br> I am definitely moving my account elsewhere, it might be a small account but honestly this sort of incompetence makes a huge difference in my life.<br>