1 reviews | Active since Aug 2016
Settlement Letter
I settled a personal loan on the 14 of August 2017. I spoke to one of FNB agent, she promised to send me a settlement letter within 7 working days. Suprisingly, tiday an amount my loan account has been debited with R249 for interest charged. Why should you continue to charge me interest when i had settled my account. Please i want this account closed without delay. Why is it you don't want your clients to settle their accounts. I wouldn't recommend anyone to apply an loan from you.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)