1 reviews | Active since Jul 2018
Settlement Dispute
I am typing this message to everyone out there that might have a personal loan with FNB. I am very happy with the service I received from FNB for the last 10 years. During a bad time in my life I was unable to repay the loan, so the moment I got on my feet I contacted FNB department and asked for a settlement amount.
They rep**** with an amount that i payed in full. The entire amount was initially removed from my account but a few days latter, the difference between the settlement amount that i payed and the outstanding amount before the settlement was once again added to my account and they have been deducting the monthly instalment for 6 months now.
I am not sure what the law is regarding this matter, but as far as I know if FNB agreed on the settlement amount and it was payed, they are not allowed to still continue taking the full outstanding amount after a settlement on paper from the bank was received agreed upon and payed.
Is this legal to do?
Good Day Johan Mundey,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Johan Mundey,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***