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Tasleem C

1 reviews | Active since Apr 2019

26 Apr 2019, 14:11

Settlement Amount Paid still not reflecting after 7 days

It has been 7 days after paying the settlement amount on my loan account however it has not been allocated. After numerous calls to the agents awaiting every call for about 7 -10 mins after the agent needs to find out what is happening on my account is unacceptable.

My debit order normally goes off on the 29th which the agent has now confirmed that it will still go off on the 29th of April 2019 even after the settlement amount plus interest was paid 7 days ago(16 April 2019) and they will then refund my account which i need to wait another 5 to 7 working days to reflect.

I would like someone that has authority to call me back so my account can be cleared once the call has ended.

I am considering to close my account as well as my business account with FNB as this service is totally unacceptable, the reason i paid up my account was for the simple reason not for any debit orders to go off.

This is terrible service - I need to wait 7 days for the settlement amount to reflect and get debited and then wait another 5 - 7 days for a refund.

URGENTLY CONTACT ME, NEEDS TO BE RESOLVED TODAY!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Apr 2019, 16:22
Official
 
Good Day, 
 
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. 
A complaint has been re logged on your behalf and referred to the relevant department with ref :  ***NF who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one) 
TC
Tasleem C's update29 Apr 2019, 16:09
Reviewer Update
FNB A STRUGGLE After confirming that the account is closed and no debit will go off. MY ACCOUNT JUST GOT DEBITED!!!!!!!!!!!!!!!!!!!!! I have made 3 calls now already 1 - For 3 mins and no answer 2 - waited for 4mins and the agent put me threw to another department and i cancelled the call at 4mins27 3 - I waited for 7mins58 to to be told that i am being put threw to another department ITS DISGUSTING!!!!!! NOZIPHO THWALA PLEASE GET BACK TO ME URGENTLY!!!!