AG
Alicia G

1 reviews | Active since May 2016

26 Oct 2016, 14:39

Settlement Amount more than What I owe

<p>I have a personal loan, which I settled this morning, But my debit order went off yesterday and I call in today and asked for a settlement amount, which i was quoted. My settlement amount was more than what I owed,. I know all accounts are different, and when I questioned it I was told that interest is quoted daily, there was a difference of about R92. , which makes no sense as that would calculate to R2760 over 30days..... as far as i know when asking for a settlement amount some of the interest will be taken away!!?? Please look into this and let me know</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 16:51
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)