1 reviews | Active since Jan 2019
SETTLEMENT AMOUNT HARRA*****T
In December 2018,I was offered a settlement discount through FNB Credit card division's Debt collector Groenewald Lubber Attorneys. A settlement discount of 25%. Since then I have been working hard in order to come up with the amount equal this, R33000 on a credit card debt and listing of R45,000.00. Today 22 January 2019,I called the debt collector guy by the name of Kenneth and he said 1) the discount was withdrawn and 2) I must pay a full amount or discounted amount of R43,000.00 note not R33, 000.00 promised in' December. He further stated that if I pay R43, 000.00, the client being FNB may not update my credit profile at the credit bureau. The issue is that, the same FNB has in the past on my Homeloan offered me a 60% settlement discount on both my credit card and Homeloan at I could at that time I could only afford to pay the home loan. FNB accepted the settlement and updated my credit profile accordingly.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
