Settlement

I settled my account that I received a settlement amount from FNB on the 26th of Feb 2018.

Up until now, FNB has not sent the proof of settlement to the company nor have they given me proof indicating that the account has been settled. I've sent emails for months back and forth and they keep on referring me to different people even Wesbank who confirms that I am not on their system. The question would be, why was I given and account to deposit the settlement amount to and now no-one knows who to link it to?

I honestly have had enough of this back and forth and request the money I paid into their account and I would rather contact Direct Axis myself as opposed to FNB giving me the settlement amount.