Settlement

Hi <br> I am very frustrated with the service i am getting from the credit card department.Firstly the person who help me open the credit had advanced that i will get one off my accounts settled and it was not done.I had to call in Tuesday 5/10/2015 was told by lameez that i need to fill in a switching form and i did that send it back to her and cc the email for FNB new applications.I was told that this issue will be sorted within 48hours.after 48hours i called in spoke to a different consultant and told no i will be sorted next Tuesday 13/10/2015 and i will get a call or email nothing was done again.I call in today 14/10/2015 only to be told that the switching department only got my stuff yesterday what **** is that?does this mean i will only get my stuff sorted in the next week or 2?my settlement letter has expired already.This is pathetic and this is my first time with the FNB credit card service,does this mean that going forward i will get issues.This must be sorted out today