Settled Personal Loan - refunded incorrectly!!!!

Good day,<br> On 13 February 2015 I phoned into the Personal Loan Call centre to find out a settlement amount on my Personal Loan. The lady gave me the amount and I immediately settled in full. On 27 February they AGAIN DEDUCTED the monthly amount!!!!! I immediately phoned in and spoke to Tshepo Matoung and email the proof of payment.....<br> after SIX emails up to date she did not even have the decency to answer either one of the emails!!!<br> This morning I was refunded an amount that is not even correct - they cannot even refund me the right amount???? WHAT IS WRONG WITH YOU FNB???? YOU ARE A BUNCH OF IMCOMPETANT PEOPLE!!!