1 reviews | Active since Jan 2011
Settled personal loan
<p>Dear FNB,</p> <p>This is now the second time in a short space of time that I need to write a complaint about service delivery to one of your premium customers. I'm really getting fedup with the service delivery. I have settled my personal loan on the 24th of June 2016 according to the outstanding balance that was reflecting on my accounts profile online. According to me I have settled this amount in full. However according to you I still owe you an x amount still. How could this be??? I'm definitely not going to pay this x amount and even if you are the best innovative banker in SA I WOULD MOVE MY COMPLETE PROFILE AND MY WIFES to my previous banker where I never had issues with. Please look into my complaint and resolve the issue because the x amount is not negotiable to be paid. To me I have settled the account in FULL.</p> <p>Regards,</p> <p>FJ du Preez</p> <p> </p>
Good day FrancoisDP,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I tried calling you to advise of the steps that will be taken to resolve the matter, but I left you a voice message. I escalated the matter to a subject matter expert to provide you with feedback .
We apologise for any inconvenience caused. Your reference for the above complaint is 962230.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day FrancoisDP,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I tried calling you to advise of the steps that will be taken to resolve the matter, but I left you a voice message. I escalated the matter to a subject matter expert to provide you with feedback .
We apologise for any inconvenience caused. Your reference for the above complaint is 962230.
Kind Regards
Complaints Resolution
Melinda Duvenhage