1 reviews | Active since Jun 2015
Settled loans but debit orders went off
<p>Settled two of my loans with this bank. proof of payments were received in time by their own admission. they apologised for the delay. here is a thing, debit orders went off and the bank is sitting with my money and they earning interest on it. this is really horrible for a bank of FNB callibre. am even thinking of closing my cheque account because of this.</p> <p>Why must a bank benefit at my expense?</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Please do enlighten me. What is the point of logging a formal complaint on my behalf when no will even look at it. Can you please jus refund me my money. I honestly don't give a phuck about whether you have logged a complain or no because it honestly makes no difference in my life as the bank doesn't really give a phuck about its customers.
Please do enlighten me. What is the point of logging a formal complaint on my behalf when no will even look at it. Can you please jus refund me my money. I honestly don't give a phuck about whether you have logged a complain or no because it honestly makes no difference in my life as the bank doesn't really give a phuck about its customers.
To show that FNB doesn't give a phuck about its customers. At the same time I settled my loans with them I also did the same with Capitec on the same day. Capitec refunded me yesterday but the most technologically advanced bank still has not done **** about my problem. Maybe it's high time i switched banks. 10 years of banking with them clearly means nothing if they don't take my frustrations as their customer seriously.
To show that FNB doesn't give a phuck about its customers. At the same time I settled my loans with them I also did the same with Capitec on the same day. Capitec refunded me yesterday but the most technologically advanced bank still has not done **** about my problem. Maybe it's high time i switched banks. 10 years of banking with them clearly means nothing if they don't take my frustrations as their customer seriously.