1 reviews | Active since Oct 2014
Settled loan still on profile
So I recently had my personal loan settled by Nedbank. I recently noticed that on my Fnb profile they are saying I that my next debit will be the 28th of October. They deducted a debit last month already that had to be paid back to me. Not only that there is a new settlement amount and interest. How can this be possible if the loan has been settled?
I am concerned that this money will be deducted once again and I will have to ask again for my money back. I can not keep doing this every month. Please can this loan be taken off my profile and no more money taken off my account. I'm tired of having to worry about this.
Hello ****switchChris,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello ****switchChris,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day
Thank you for your response.
This has been sent to your Private banker to investigate.
You may liaise with her directly.
Regards,
Hello Peter Team
Good Day
Thank you for your response.
This has been sent to your Private banker to investigate.
You may liaise with her directly.
Regards,
Hello Peter Team
