CB
Christopher B

1 reviews | Active since Oct 2014

25 Oct 2017, 21:21

Settled loan still on profile

So I recently had my personal loan settled by Nedbank. I recently noticed that on my Fnb profile they are saying I that my next debit will be the 28th of October. They deducted a debit last month already that had to be paid back to me. Not only that there is a new settlement amount and interest. How can this be possible if the loan has been settled?

I am concerned that this money will be deducted once again and I will have to ask again for my money back. I can not keep doing this every month. Please can this loan be taken off my profile and no more money taken off my account. I'm tired of having to worry about this.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2017, 09:27
Official

Hello ****switchChris,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

CB
Christopher B's update30 Oct 2017, 09:44
Reviewer Update
Hi Has there been any outcome on this. The money has been taken from my account. I am waiting to find out when I will be getting my money back. Regards Chris
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2017, 09:49
Official

Good Day

Thank you for your response.

This has been sent to your Private banker to investigate.

You may liaise with her directly.

Regards,

Hello Peter Team