Setting up online profile totally impossible

I have been trying for a week now to get my profile set up. I have made no less than 5 calls to the ********** 000. The last call on Friday 1/12/17 lasted 53 minutes and I had to be transferred nine times. I am still not able to transact. I am a signatory on a business account and staff are stuck in Ivory Coast as they await payments to be released and I can't get my profile set up. I have tried everything I was told, but with no success. On Friday I had to wait for hours because the system was done and after that tried numerous times. I am desperate to get this sorted, but it does not seem to be a priority for FNB to assist. It is sad that loyalty to FNB seems to be rewarded with no service delivery.