GZ
Gert Z

1 reviews | Active since Jul 2016

31 Jul 2016, 08:15

Service = Wow

<p>I handed in an insurance claim for the replacement of ny cellohone that I lost. I completed the required forms and without any hassle my claim was approved. The service provider FNB use to replace the phone CIR ( Cellphone Insurance Replacements) gave me such great service. They offered to deliver the phone to me the next working day or I could collect it. I decided to collect the phone. Once I arrived I was greeted by the CEO of the business. And I received a free screen glasstempered guard complimentory. </p> <p>Excellent service</p> <p>THANK YOU</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2017, 16:11
Official

Good day Mr Van Zyl,

Thank you for taking our call earlier today in relation to the previously logged compliment.

We appreciate your positive feedback as a valued client since we can only grow and learn from your experiences. We will communicate this positive feedback and update to the relevant Business Units within FNB.

Thanking you.

Regards

Robert Bodiba

FNB : Complaints Resolutions Manager