service? what service?

Item: FNB (First National Bank)
Rating: 2
Author: David V

1. Asked to speak to premier banker in Afrikaans = NOTHING happened 2. Asked why I got charged at slow lounge (i am a platinum bank member) = NOTHING happened 3. Been e-mailing them and asking for feedback = NOTHING happened 4, Responded to an e-mail sent to me two weeks ago = NOTHING happened 5. Asked on FaceBook for assistance = NOTHING happened 6. Tried calling the call centre = NOTHING happened - calls don't get answered 7. Tried to contact premier banking via fnb website = NOTHING happened conclusion = fnb is utterly pathetic and useless

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Nov 2015, 08:16

Hello Vilpharm,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 804500.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply03 Nov 2015, 08:16

Official