Service to its worst & Private Banking – I Pay to waste my money!

This morning I went to FNB to remove the OTP requirement, since I don’t have a phone after being ******. The person on the phone was arrogant and did nothing, when he said he did. At the branch, the clerk was helpful and reassured me I should have “just been patient” and waited half an hour. That is now closed to 20 hrs and clearly FNB made another mistake and tonight i stay without money...in the end who cares? Shoking!!!

But what frustrates me most is my so-called private banker. I honestly don’t know why I pay her. Every month I pay high private banking fees for “service” that doesn’t exist. When I need help the most, she is nowhere, and I am left to deal with rude clerks and ****y call-centre staff. What is the point of private banking if there is zero accountability, zero assistance, and zero value?

FNB, stop insulting clients with **** apologies and empty promises. Your private banking is a joke, and your staff don’t care. After years with this bank, all I see is decline. No wonder more and more people are walking away – and I might be next.