SERVICE THAT CANNOT BE DELIVERED WITH FNB

This is my second attempt at opening bank accounts for my kids at FNB and still NOTHING.

Two weeks ago I sent through a request to open bank accounts online - a consultant then called me and took me through the process. It took me about an hour to give him all the necessary information as I was applying for multiple accounts (for my kids and me).

At the end of the call, I was told that all the accounts were created and that I should wait for the cards to be delivered. I was also told that I need to keep FICA documents ready as I will need to give copies to the driver delivering my cards. MY card was delivered and no FICA documents were requested.

The next day I contacted the call center to inform them that my card was inactive - I was told to wait 2 days, which I did. Still an inactive card. Again I was told to wait 2 days and still nothing. Eventually, I was told to email through my FICA documents and finally, after 2 weeks, I have an active bank account with FNB...Bearing in mind that this is after numerous calls to FNB call center and nearly R200 airtime later.

Last Friday I received an email stating that I will need to send through my FICA documents along with my kids, in order to activate their cards. ALL THIS WAS DONE TIMEOUSLY. Monday morning I called to find out if their cards were activated and still nothing. Tuesday I called again and was told that their cards are active and I should be able to see their profiles on my internet banking app (which I cannot access - shows I am blocked) I logged on to internet banking and only 1 child profile appears...Wednesday I called again and was told the same thing and yesterday I received individual emails stating that I need to email through my kids' FICA documents, WHICH I ALREADY DID... This week alone cost a further R200 airtime and more than an hour of waiting and speaking to various consultants but still no results. I was also told that kid's cards would be delivered, BUT I AM STILL WAITING.

I made it abundantly clear that if this was not sorted correctly and if no follow-up calls came through to make certain that it was sorted and that all cards are active and linked, I would be taking this to all social media platforms...and quite honestly i don't think any consultant was phased nor took me seriously...and here i am, with still no results from FNB/