Service Suite .No Customer Service at all

My Service Suite. Time wasters. Yesterday logged a query @ 18:18 . Nonkululeko ( multi product collection) responds at 18:19pm , then vanishes for 10 minutes after she says system is slow. Disconnects at 18:45, without assisting . Thereafter I get Otumile, who puts me on hold while reviewing, then disappears, comes Mhlupheki, gives incorrect info & disappears , then Mpho follows , puts me on hold & transfers me to credit card servicing . At 7pm am advised that it’s past working hrs times I must come back today . Can a supervisor who deals with service suite look into this & advise why I was transferred from 1 person to the next for 45 minutes & got no assistance. Is it not better to shut down that division & we will go to branches because your agents don’t want to work & they wasting time unnecessary