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Teepentha T

1 reviews | Active since Jun 2018

29 Jun 2018, 15:35

Service sucks, at Fnb rosebank branch

The service at fnb rosebank branch is so bad that you have to wait for 2 hours to be helped, telling you that the tellers are on lunch at 3 oclock....this really sucks, they cant be having lunch at once on a pick hours....i had to wait on a que for 2 hours

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2018, 16:37
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)