Service sucks as usual

Nothing seems to change at FNB. Empty promises, lack of feedback, failure to deliver is always the norm at FNB. My previous compliant is not resolved. Declyn assured me that he will follow up with me regularly to advise on the status of stock arrival for a smart device. I haven't heard from him since. Shirvon also assured me that she will provide me with feedback, nothing until i emailed her for feedback. Complaints resolution in FNB is hogwash as calls are not followed through .I advised Shirvon i need the device by Friday-Moms Day- and am prepared to fetch it from the store if need be. She advised that i must apply online again. The system generated errors. She advised that a sales person will call to assist,no one thus far called me.I called this morning and she advised that she will speak to declyn. Haven't heard anything yet. Service sucks at FNB. You treat your customers poorly even on repeat complaints. No one at FNB attempts to exceed the clients expectations or to go the extra mile. My wife was contacted yesterday to upgrade to a private client. i advised her against it due.The device would've bound me as a client for 2 years but now we deciding to move to Standard or ABSA