SERVICE STINKS

ORDERED A DEVISE ON FNB SITE RECEIVED SMS TO CONFIRM THAT PARCEL WILL BE DELIVERED ON THAT DAY - CANCELLED ALL MY APPOINTMENTS AND WAITED - NOTHING AT 16:00 I PHONED AND WAS ASSURED THAT I WILL STILL RECEIVE MY PARCEL AT 17:30 I DECIDED TO LOCK SHOP AND GO HOME AS NOT RECEIVED ANYTHING YET PHONED THIS MORNING - FIRST THE LADY ARGUED AND SAID THAT I HAVE RECEIVED MY STUFF - AFTER I CONVINCED HER THAT I DID NOT SHE REP**** - - OOOO I SEE YES IT WAS NOR DELIVERED - SHE UNDERTOOK TO SPEAK TO COURIER AND ARRANGE THAT HE WILL BE HERE BEFORE 10 BUT SHE WILL PHONE ME BACK - NOTHING 09:15 I PHONED AND WAS THEN TOLD I WILL HAVE TO WAIT 5-7 DAYS BECAUSE THE VEHICLE WAS HIJACKED AND THEY MUST NOW FIRST INVESTIGATE NO PHONE CALL SAYING WE HAVE A PROBLEM DONT WAIT FOR DELIVERY WILL NOT HAPPEN - THE PACKAGE WAS NOT IN MY POSSESION BUT I HAVE TO WAIT WHILE THEY INVETSIGATE - *** - MAYBE DOING THIS THRU FNB WAS NOT SUCH A GOOD IDEA I WOULD HAVE EXPECTED - SORRY SIR VEHICLE WAS HIJACKED SORRY FOR NOT LETTING YOU KNOW YESTERDAY - WE WILL GET A REPLACEMENT TO YOU ASAP WHILE WE INVESTIGATE THIS? THATS WHAT MY COMPANY DOES IN CASES LIKE THIS - BUT THEN AGAIN WE NEED CUSTOMERS FNB OBVIUOSLY DONT