SERVICE SLACKING AT FNB AGAIN

STILL WAITING ON CLARTIY REGARDING EBUCKS - PERSON SPOKEN TO WAS NOT HELPFUL AND ADVISED I WOULD HAVE MY EBUCKS SORTED BY END OF LAST WEEK (20 aUGUST 2021 - WHICH IS A HUGE ISSUE AS WHY IS IT SO FAR DELAYED) AND UNTIL NOW STILL NO ALLOCATION NO RETURN CALL AND NO EBUCKS? I NEED SOMEONE TO EXPLAIN IMMEDIATELY AS PREVIOUS CONSULTANT REFERENCENUMBER ***