Service Resolution Advisor - Hello peter Team unresponsive

I am absolutely appalled by the way FNB handles client services. As a loyal client for over 20 years, one would expect better from your bank. My reference is CC07TP22, and the FNB reference number is ***. I am still awaiting the Service Resolution Advisor's feedback after he allegedly was going to follow up on my inquiry. This was back in May 2024 email "Dear Valued Customer

Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Advisor in Customer Resolution Centre.

An investigation into your matter will now be initiated and we will be in-touch with you shortly."

1 hone call and no feedback after that