Service Request Number: ***

I paid money via EFT to a beneficiary which is an inactive account. I filled in the required forms for a reversal and sent them to the bank, I didn't'get a response from the bank or confirmation of receipt.A week later I decided to send an email to ask if they had received the form they had asked me to fill in and what was the status of my reversal. I was sent a recycled email which was also in the documents sent to me via email with the forms I had to sign. RUDE...what I would like to know is if I will be getting my money back, I don't see why I shouldn't because the money was paid into an account that no longer operates. I don't care when the cash is paid into my account, I just want to know if I will be getting me money back.