Service rendered

FNB can only remember that we are the clients and their business when you try to cancel your account with them. I hold an FNB premier cheque account at FNB and now I need to reverse an unruly debit order and I am struggling to do it from Fnb app. Then I try to call Fnb premier department and all I can hear is an IVR for 30 minutes on my cellphone. When will it be that calls are answered to save us money and time on the phone? The service at Fnb has deteriorated to the lowest level that has never been seen before, I used to call Fnb and get through to help within 2 to 5 minutes while waiting on hold . Today even after 30 minutes on the cellphone you still don’t get through and airtime is not waiting at the time. This is all for paying over R300 every month on bank charges and this is the type of service I receive! This is a slap on the face and the is no way to avoid this, the only thing is to close my Fnb account and take my services somewhere so that I cannot be talking like this again. It is so disappointing to see such poor business from a trusted financial services provider as big as FNB. The used to be good times banking with Fnb but now things changed from good to worse. I am so devastated and frustrated by the service I am getting from FNB.

Please help us we are FNB clients for a reasonable time now.