Service regarding ***** department

advice ( blatant- listen to recording). After I put him in his place he said he would put me through to a ***** investigator and gave me their number too. I also asked for the proper ***** reporting email addy in case I was unsuccessful/ to be sure my issue was acknowledged & he gave me ********. The investigator's phone went through to voice mail & then after I tried to leave message said I (me!!?) had a full inbox and needed to delete my messages. I phoned again, same thing but this time I THINK it recorded message. However I've had no response since I left my message.

Then because of the problems experienced I emailed "correct" email addy I had been given but it was rejected and came back as such. So I phoned ***** line AGAIN and asked to speak to the same consultant. I got through to another and requested the guy I wanted to speak to by name. I was told to hang on but it was taking too long so I asked that he phone me back. Needless to say he never did!!!! So I've now tried another department regarding my issue which I'm very concerned about but shoddy service all round. How can a ***** line/ department act like this when such important issue needs to be reported. It may not be external ***** BUT I'm reporting suspicious activity and concerns of irregularity internally ie THEIR SYSTEMS AND STAFF i.e. their irregular, non routine, non risk compliant credit card systems and risk procedures to try resolve the issue which includes their staff!)

This complaint immediately follows a complaint written prior to this regarding complaint about my private banker, his team, the collections advisor on trying to get my issue, now duly reported to *****( a different department complaint but same issue) resolved. The exact issue needs to be read in this other Hello Peter complaint as it is detailed around the problem and it's non resolution yet.