Service Provider?

So again this is me and FNB, after the last complaint about the password I was phoned by an FNB consultant and informed not to use the saved password option. So after changing my password again I had to access my account yesterday and what do you know the same thing happened. And I did not use my saved password. I typed in my password. So again after changing my password again I had access to my account. But again FNB does not fail to disappoint, because after struggling for two days to get into my account and finally getting in to withdraw the funds I get a E-8117 error when trying to withdraw my paypal balance. So I email them and ask them to please contact me. And no response, since I am struggling for a while it has gotten rather urgent for me to withdraw that funds. So far every time it has been a two to 3 day struggle everytime to get to the funds and after that the 5-8 working day waiting time so basically I have to plan my emergencies ten days in advance so I can first get access to the funds in my account. I am really getting sick of all this as this is now the third review in four months and believe me I have not even started on everything. The service at FNB is really shocking and pathetic and if I had any other choice I would not have used FNB at all. This is how I feel at this point towards this "service provider".