Service pertaing business account opening

I app**** to open a business account on 3 February, all the necesary documents were signed and sent back to FNB together with the required FICA documents on the same date, to two different email addresses. Four emails to them and a call to the business accounts opening department later, I still havent received a response other than the automated email responses. I have received an sms stating \ 2nd request for documents was unsuccessful. Email documents to ...(the rest of the sms is unrelated)\" after which I've sent the documents again. When I phoned the business account opening department yesterday, they asked me a few questions and told me the business address I gave them telephonically is not corresponding with what they have on the system...meaning they STILL havent processed my documents. The lady said they will get back to me. Still no response, email or any means of communication with regards to my business account."