**** Service, not willing to help

I had a suspicious debit order go thru, its was for iTunes, i phoned the call center and the lady was so unhelpful, all she said is she can do nothing its Apples problem to resolve. I went onto my phone and checked my iTunes account, I don't even have a credit card in the Istore, if this is the sort of service I'm going to receive from FNB I am happy to move to another bank.