service not up to scratch

<p>Im lying in hospital after undergoing an operation.<br /> <br />i had to make a transfer to someone last night and I incorrectly my such payment to someone else.<br /> <br /> Immediaelty after making such Paynent I called the service suite to request for reversal and was asked to call this morning to speak to the relevant people. <br /> <br />After mentioning the the fact that I'm in hospital and the payment was made in error like I explained to consultant last night; they still wanted to send me a form that I must complete and resend while sitting in a hospital bed.<br /> <br />i asked to speak to the manager of the team however I was put through to the team leader Dedeni sodaba who said he manages the team. He said the manager is not available until Monday which was in conflict with team member version who said the manager is in a meeting. <br /> <br />I believe eve that the refusal by FNB in my view promotes the fact that funds incorrectly transfer are clearly give to client for free use until such time that class client has money which is unfair .<br /> <br />i called the bank less than 5 minutes after the incident and was told to call over 11 hours later and the solution is a form that will<br />be emailed to me and will take 30 days to invisitigate. I need a solution </p>