service not up to scratch

<p>Today as I entered FNB promenade I asked advise on how to go about changing my details(name) they gave me a ticket and told me that I have to see a consultant. No questions ask of relavant documents that I would need to process my request. </p> <p>Finally I got to see the consultant, I was told I needed a letter from Home Afairs even though I had my temporiry and old identity document present, obviously they can see it the same person sitting infront of them. Also why wasnt this told or asked of me when I entered, as I have informed the consulted at the door that I'm changing my name and also need them to complete a form for me which I need to submit. </p> <p>Im dissopointed in service received today as I hardly ever enter the bank and always make use of the app.</p>