service none existant
<p>i switched from another bank to you ! my private banker is never available ! she doesnt answer emails this is week 8. my profile for my intenetbanking is not even activated yet. i have contacted fnb , complained numerous times, requested a new private banker, send messages via their facebook page,this is my second time complaining on hello peter , my debit orders ae not even moved yet ........ WHAT SERVICE IS THIS ???? YET YOU PROMOTE 24/7 PRIVATE BANKERS WHICH IS FALSE ADVERTISING AND MINE IS NON EXISTENT !!!!! I AM SOOOO EXTREMEMLY FED UP AS YOU LACK SERVICE AND COMMUNICATION S****S PLEASE DONT BANK WITH THIS BANK, THEY DONT CARE AT ALL, YET THEY ADVERTISE THEY ARE THE BEST AND THEY ARE NOT. </p>
Good day Ms. celeste'Morkel
Thank you for sending us your mail regarding your service experience, kindly note that we have sent an urgent escalation regarding your matter with the following reference number: ***. You will be given feedback as soon as possible in this regard.
The standard business turn around time is 24 to 48 working hours but I have stressed to the business unit working your case to try and speed up a response.
We apologize again for the service experience and will be monitoring this issue further.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. celeste'Morkel
Thank you for sending us your mail regarding your service experience, kindly note that we have sent an urgent escalation regarding your matter with the following reference number: ***. You will be given feedback as soon as possible in this regard.
The standard business turn around time is 24 to 48 working hours but I have stressed to the business unit working your case to try and speed up a response.
We apologize again for the service experience and will be monitoring this issue further.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***